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A Fifthroom Specialty Shop

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1-888-293-2339

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Celebrating 25 years online 1999-2024

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FYI

Important Information

Payment Options

Credit Card

We accept all major credit cards including Visa, MasterCard, Discover, and American Express. We can also receive payments via PayPal.

For all large structures (such as gazebos, cabanas, sunrooms, storage sheds, play sets, and pavilions) you have the option of paying just 50% of the order total so we can begin production, then paying the balance before we ship the product.

Please Note: BALANCE IS DUE BY THE SHIPMENT DATE.

Orders placed with a credit card will automatically be charged on the day of shipment if there is a balance remaining. Shipping will not commence until the entire balance is paid in full.

However, we recommend that you pay the total upon placement of your order, as this will expedite the order and the shipping processes.

We can receive credit card information by phone, fax, or mail. We do not recommend sending credit card numbers through e-mail.

Check by Mail

Our check by mail process is simple. If you select anything other than a large structure (such as a gazebo, cabana, shed, bridge, pavilion, or play set) and you do not need a quote, we recommend that you use the ‘Add to Cart’ feature, and select the ‘Mail in Your Payment’ option. Please print two (2) orders; one for your records, and one that you will send in with your payment for the order.

For this process, we will simply need your checking account number, routing number, and a check number. Production of your structure will begin immediately upon notice to us that the check has cleared, which usually takes 3-7 business days.

If you wish to pay for your large structure by check, the same 50% down option (outlined above) is available. Simply mail your deposit with your order confirmation.

Please Note: BALANCE IS DUE BY THE SHIPMENT DATE.

Electronic Check (ACH):

We are set up to process ACH payments. If you would like to pay by ACH, simply call our customer service line at 1-888-293-2339. You will be connected with our accounting personnel who will assist you with the transaction process.

Wire Transfer

We are set up to receive wire transfer payments both domestic and international. If you would like to pay by wire transfer, simply call our customer service line at 1-888-293-2339. You will be connected with our accounting personnel who will assist you with the transaction process.

Layaway

You will be charged no administration fees or interest. An initial deposit of at least 20% of your total order is due upon order placement. The next installment is due no more than 30 days from the date of order placement/first payment, subsequent payments being no more than 30 days apart. We will schedule production of your layaway item when you have paid at least half of the purchase price, subject to your scheduled or planned shipping date. Once the final payment is made, your order will ship to meet your project schedule. Payment(s) can be made by personal check, electronic check (ACH), or credit card. Combining more than one form of payment is acceptable. Personal checks must clear before orders will be shipped. Any returned checks will result in a $50 returned check fee and be subject to order cancellation (see refund policy).

Refund Policy: You may cancel your standard product order at any time during the first half of the agreement period at no charge. After the standard product is in production, you will be charged a cancellation fee equal to 20% of the total price of the product.

Custom Product Orders Only: If you cancel your custom order at any time during the first half of the agreement period, you will be charged a cancellation fee equal to 20% of the total price of the product. Once in production, custom orders are non-cancelable and non-refundable.

We are very pleased with how the gazebo turned out and I would be happy to be a reference for your company.

S.F. – Warrington, PA

Prompt shipping; good, friendly customer service when I called to ask an assembly question

J.S.B. - Brevard, NC

Assembly went well and I was impressed with the final product. I will refer you my requests for any gazebos

M.M. – Winter Park, FL

Outstanding service

R.W. - Collegeville, PA

Arrived in a timely fashion, nothing was missing, instructions were easy to follow. I would do business with them again and have recommended them to others.

T.D. - Watsonville, CA

…We love it. I had my first nap in [the gazebo] today.

S.E. – Stoughton, WI

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